The Highlands Ranch Metro District provides fire protection, parkway landscaping, recreation programs, and park maintenance among other services to the community of Highlands Ranch.  These other services include water and wastewater and when you pay your water bill it is to Highlands Ranch Metropolitan District.

The Metro District has contracted for the provision of the actual water and wastewater service to one district, Highlands Ranch Water, on a wholesale basis. The Metro District does not mark up the cost of water and wastewater service, they just pass through the revenue to Highlands Ranch Water. That is why you will see utility workers in the community driving vehicles and wearing uniforms with the Highlands Ranch Water name on them.

The streetlight charge recovers the cost of operations and maintenance of streetlights in Highlands Ranch paid to Xcel Energy.

This concept is called water budget banking. The use of banking dilutes the water conservation advantages of the rate structure. For example, if a wet May-June period leads to water savings, it would not help the cause of water conservation if customers were encouraged to spend those savings later in the year through a water budget banking program.

Bimonthly billing is the norm in water utilities for residential customers and is generally used to minimize the fixed costs associated with the billing process. While monthly billings would give customers more timely feedback on their water usage, it would do so by doubling the costs of meter reading and billing. In addition, the use of an 8-9 week billing period allows for averaging of weather conditions over a longer period of time. For example, in Colorado, it is not uncommon during most summers to have a monsoon period. If these typical monsoons precede or follow an extremely hot and dry period, the homeowner has flexibility to increase water consumption during the dry period and reduce it during the wet period. This averaging allows customers to stay within their water budgets. If the billing period was shorter this flexibility would not be as readily available.

Customers are encouraged to read their home meters between bills, and to use the information on the website to assist in evaluating how much water they are consuming. The remote readout for your water meter should be located on the front of your house and should be easily accessible.

Under certain conditions, a credit for the added cost in the upper tiers of the rate structure incurred because of a leak may be credited back to a customer. Documentation of the leak and its repair may be required. Generally speaking this is limited to true failures such as a break in the irrigation system. Examples of leaks that are not eligible for a credit are a toilet that is running non-stop since it is something that could have been detected and repaired easily or leaks in the irrigation manifold that is the result of not properly winterizing the system. To discuss a possible leak credit, please call Highlands Ranch Water’s Customer Service staff at 303-791-0430.

Yes. Online payments can be made with your MasterCard, Visa or Discover Card. Pay your water bill online. The account number is your customer account number on your bill. Your password is the numbers in your address. The password can be changed once logged in.

You can access your account history online by logging into your Highlands Ranch Water bill payment account. The account number is your customer account number on your bill. Your password is the numbers in your address. The password can be changed once logged in.