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Billing

Highlands Ranch Water is partnering with Invoice Cloud to offer an upgrade to the bill payment process. Access your account and make payments 24/7. The expanded service includes the ability to safely and securely set up recurring credit card and electronic check payments. In addition, paper billing statements have been updated to create a fresh, updated design and include new features to provide more information about your water use.

There is never an added charge to pay your water bill. If you are attempting to pay your water bill and are charged a fee to process payment, stop right away. You are not in the right place. In addition you can opt to have electronic receipts sent to your email account by providing a valid email address before submitting your payment.

Payment Options

Online Payment Through Invoice Cloud

Make a one-time payment. No account registration is required.

Highlands Ranch Water encourages you to register online with Invoice Cloud. With an account, you can take full advantage of the online payment portal including:

  • Set up autopay*
  • Enroll in paperless billing
  • Set up pay by text

IMPORTANT! If you are currently enrolled in autopay, you will need to reenroll through Invoice Cloud. To reenroll, first register for an account, and then from your dashboard select autopay and enter the appropriate information. Continue reading below for more detailed instructions.

*If you are a renter and set up autopay, you are responsible for removing it when you vacate the property.

Mail

Submit your payment in the return envelope provided in your water bill. The payment will go directly to our processing department. Please remember to include your remit stub in the envelope.

In-Person

Save a stamp and drop off your payment at the Highlands Ranch Water office located at 62 Plaza Drive, Highlands Ranch, CO 80129. Drop it off at our customer service window during normal business hours, Monday through Friday, 8 am – 5 pm or easily drop it in the payment slot in the front door.

 

How to enroll in autopay

  1. Log into your account. If you don’t have an account set up, register for an account online. You will need to know your account number and your house number (ex: 1234).
  2. Once logged in, from your dashboard or the Your Account at a Glance page, select “AutoPay” under the Services section on the right side of the page.
  3. On the AutoPay page, select “+New AutoPay Setup.” Note: To enroll for AutoPay, you must have a saved payment method associated with your account.
  4. On the New AutoPay Setup page, verify the correct account is selected, as well as the correct invoice type and desired payment method. Continue by selecting the radio button “Yes, put me on AutoPay By enabling AutoPay, I agree to the Invoice Cloud Payer Terms and Conditions.” Click the “Save this AutoPay Setup” button.
  5. After clicking the Save this AutoPay Setup button, you will be returned to Your Account at a Glance Page (your dashboard), where you will see a green checkmark confirming AutoPay is active under “Services” on the right side of the screen.

More Information

Account History

View your account history online through Invoice Cloud. You will need to register for an account if you have not done so already. From your dashboard, select Recent Closed Invoices to access your payment history.

Account Responsibility

It is the responsibility of property owners to ensure payments are made in full bi-monthly by their tenants to avoid a disconnection of service or a property lien.