Highlands Ranch Water partners with Invoice Cloud for the bill payment process. Access your account and make payments 24/7. Invoice Cloud offers the ability to safely and securely set up recurring credit card and electronic check payments. 

New fee for credit and debit card payments

Beginning Jan. 1, 2027, customers who pay their water bill with a credit or debit card, will pay a 2.75% convenience fee, with a minimum charge of $2.75. If you pay by credit or with debit card, you’ll pay this convenience fee each time you make a payment.

We will continue to offer a fee-free payment option through ACH (electronic bank payment), which transfers payments directly from your checking or savings account at no additional cost.

Don’t want to pay a fee? Switch to ACH to avoid the convenience fee. Learn how to update your payment method to ACH by watching a video tutorial. 

Payment Options

Online Payment Through Invoice Cloud

Make a one-time payment. No account registration is required.

Highlands Ranch Water encourages you to register online with Invoice Cloud. With an account, you can take full advantage of the online payment portal including:

• Set up autopay*
• Enroll in paperless billing
• Set up pay by text

*If you are a renter and set up autopay, you are responsible for removing it when you vacate the property.

Mail

Submit your payment in the return envelope provided in your water bill. The payment will go directly to our processing department. Please remember to include your remit stub in the envelope.

Payment can be mailed directly to us at:

Highlands Ranch Water
P.O. Box 209083
Dallas, TX 75320-9083

In-Person

Save a stamp and drop off your payment at the Highlands Ranch Water office located at 62 Plaza Drive, Highlands Ranch, CO 80129. Drop it off at our customer service window during normal business hours, Monday through Friday, 8 am – 5 pm or easily drop it in the payment slot in the front door.

Pay by Phone

Check your balance or make a payment 24/7. Call 855-578-6370.

How to enroll in autopay

1. Log into your account. If you don’t have an account set up, register for an account online. You will need to know your account number and your house number (ex: 1234). *Note - enter your account number without the decimal, and do not include your street name.
2. Once logged in, from your dashboard or the Your Account at a Glance page, select “AutoPay” under the Services section on the right side of the page.
3. On the AutoPay page, select “+New AutoPay Setup.” Note: To enroll for AutoPay, you must have a saved payment method associated with your account.
4. On the New AutoPay Setup page, verify the correct account is selected, as well as the correct invoice type and desired payment method. Continue by selecting the radio button “Yes, put me on AutoPay By enabling AutoPay, I agree to the Invoice Cloud Payer Terms and Conditions.” Click the “Save this AutoPay Setup” button.
5. After clicking the Save this AutoPay Setup button, you will be returned to Your Account at a Glance Page (your dashboard), where you will see a green checkmark confirming AutoPay is active under “Services” on the right side of the screen.

More Information

Account History

View your account history online through Invoice Cloud. You will need to register for an account if you have not done so already. From your dashboard, select Recent Closed Invoices to access your payment history.

Account Responsibility

It is the responsibility of property owners to ensure payments are made in full bi-monthly by their tenants to avoid a disconnection of service or a property lien.